Refund and Returns Policy
Cancellation and Refund Policy
Before making any purchases, please review our detailed cancellation and refund policy below. This policy applies to all consultations and services provided by MyEyeRx.net.
Cancellation Policy:
- All cancellations will incur a $35 administrative fee. This fee covers processing costs and ensures clarity in managing appointment schedules.
Refund Policy:
- Refunds are not issued for consultations once they have occurred. Our fees cover the consultation service with our doctor, not the issuance of a prescription or medical exemption.
- If you meet with a doctor and do not qualify for a medical exemption due to insufficient medical proof or other reasons, no refund will be issued.
- Refunds will only be issued if:
- MyEyeRx.net is unable to provide services due to changes in state or jurisdictional laws or policies.
- A client pre-pays but does not pass the pre-appointment screening process.
Refund Process:
- To request a refund, email us at tory@myeyerx.net.
- Refunds will be processed back to the original card used for the purchase.
- Allow up to 72 hours for the refund process to be completed.
Additional Refund Information:
- For purchases made prior to prequalification that are subsequently refunded, the full amount will be refunded minus a $35 administrative fee to cover processing costs. This fee is clearly stated during the purchase process for transparency.
- We strongly recommend completing the prequalification form before making a purchase to ensure eligibility and avoid unnecessary charges.
Prequalification Process:
To determine eligibility before scheduling a consultation, please fill out the prequalification form. An authorized MyEyeRx associate will review your submission and provide guidance on the appropriate next steps.