Refund and Returns Policy

Cancellation and Refund Policy

Before making any purchases, please review our detailed cancellation and refund policy below.

Cancellation Policy:

• Cancellations will incur a $35 fee.
  

Refund Policy:

• Refunds are not issued for consultations once they have occurred. Our fees cover the consultation service with our doctor, not for the issuance of a prescription or a medical exemption.
• If you purchase a consultation and do not qualify for a medical exemption after speaking with a doctor, no refund will be issued. 
• Refunds will be issued if MyEyeRx.net is unable to provide services due to changes in state or jurisdictional laws or policies, or if a client pre-pays but does not pass the pre-appointment screening.

Refund Process:

• To request a refund, please email us at tory@myeyerx.net.
• Refunds will be processed back to the original card used for the purchase.
• Allow up to 72 hours for the refund process to be completed.

Additional Refund Information:

• For any purchases made before prequalification that are subsequently refunded, the full amount will be refunded minus a $35 fee to cover credit card processing costs. This fee is clearly stated on the shop page for transparency.
• We strongly recommend completing the prequalification form before making a purchase to ensure eligibility and avoid unnecessary charges.

Prequalification Process:

• To determine if you qualify before making a purchase, please fill out the prequalification form. An authorized MyeyeRx associate will review your information and provide guidance on the appropriate next steps.